02033861854
Mon–Sat, 8:00 AM–7:00 PM
Mon–Sat, 8:00 AM–7:00 PM
Last Updated: July 2026
At Fire Risk Assessment For Flats, we aim to provide a fair, transparent and professional service to all customers. This Refund Policy explains how booking payments, cancellations, appointment changes and refund requests are managed when you book our fire risk assessment services.
Please read this policy carefully before making a booking.
By booking a service with Fire Risk Assessment For Flats, you agree to the terms set out in this Refund Policy.
We understand that circumstances can change and will make reasonable efforts to accommodate cancellation and rescheduling requests whenever possible.
Payment may be required at the time of booking or before the scheduled assessment, depending on the service arranged.
Payments help secure your appointment and cover scheduling, administration and the allocation of a competent fire risk assessor.
If you cancel your booking more than 48 hours before the scheduled appointment, you may be eligible for:
A full refund; or
Rescheduling your appointment without additional charges,
subject to the circumstances of the booking.
If you cancel within 48 hours of the scheduled appointment, an administration charge may apply due to reserved appointment time and scheduling commitments.
Any refund request will be considered on a case-by-case basis.
Appointments cancelled on the day of the scheduled visit may not qualify for a refund.
This is because assessor time and resources have already been allocated to your booking.
If our assessor is unable to carry out the scheduled assessment because access is not available, the appointment may be treated as a missed appointment.
Examples include:
No access to the property
Customer or responsible person unavailable
Incorrect property details provided
Tenant or site representative unavailable without prior notice
Access restrictions not disclosed before the appointment
In these situations, refund requests may not be approved.
Where a further visit is required, a rebooking fee may apply.
Customers are responsible for ensuring that:
Safe access to the property is available at the agreed appointment time.
Any required permissions have been obtained.
Relevant occupants or building representatives have been informed where necessary.
Areas required for the fire risk assessment can be safely inspected.
Failure to provide suitable access may affect eligibility for a refund.
We appreciate that plans can change.
If sufficient notice is provided, we will make reasonable efforts to arrange an alternative appointment date and time that is suitable for both parties.
If you believe your fire risk assessment service has not been delivered as expected, please contact us as soon as reasonably possible.
We will review the matter fairly and investigate the circumstances before deciding whether a refund, partial refund, credit or another appropriate resolution is applicable.
Occasionally, appointments may need to be postponed due to events outside our reasonable control, including:
Severe weather conditions
Public safety or emergency incidents
Transport disruption
Technical or operational issues
Other unforeseen circumstances
Where this occurs, we will work with you to arrange an alternative appointment or another suitable solution.
Where a refund is approved, we aim to process it within a reasonable timeframe.
The time taken for funds to appear may vary depending on your payment provider, financial institution or payment method.
Refunds may not be available in circumstances including:
Missed appointments
Failure to provide access to the property
Same-day cancellations
Incorrect booking information supplied by the customer
Completed fire risk assessment services
Where appropriate, each request will be reviewed individually.
If you wish to request a refund, please provide:
Your full name
Booking reference or appointment details
Property address
Scheduled appointment date
The reason for your refund request
Providing complete information will help us review your request as quickly as possible.
If you are dissatisfied with a refund decision, you may submit a complaint in accordance with our Complaints Policy.
We will consider all complaints fairly, objectively and in line with our internal review procedures.
If you have any questions about this Refund Policy or wish to request a refund, please contact us.
Fire Risk Assessment For Flats
Phone: 02033861854
Fire risk assessment booking support for blocks of flats, converted houses, HMOs, mixed-use residential buildings and communal areas across London.
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